Frequently Asked Questions (FAQ)

Log in from the Home page and enter your e-mail ID and password into the respective boxes at the top band and click the Login button.

You can change your Password. Go to Profile Settings < Change>.
Enter Current Password, then New password and Confirm the New Password.
Then Click on the Change password button.

Every Matrimony ID is unique and is allocated by the system. You cannot choose your own Matrimony ID since it is system generated and cannot be changed under any circumstance.

● Privacy settings help you decide who can contact you, or who can view your referees contact details if you've added Matrimony Reference.

● To decide who can contact you, use Manage Contact Filters available in the Edit Profile page under Profile Settings.

● Contacts from members who do not match your privacy settings will be stored in the "Filtered Messages or Filtered Interests" folder in My Home page under Match Summary.

● To access Reference Privacy Settings, go to Edit Profile in the top navigation of My Home and click on the Edit Reference link.

Login using your email ID and Password. Click My Profile link. Click Profile Settings link. With a filter you can choose by whom you want to be contacted. Set a broad preference so that you get good responses while eliminating non-relevant members from contacting you.

● If you would like to change your login password, you can use this option. To change your password, login using your Matrimony ID/E-mail ID and existing Password.

● Click on the Edit Profile link in the top navigation bar of My Home. Under Profile Settings in the Edit Profile page, click on Change Password link.

● Enter existing password, new password and confirm password. Your Password must have a minimum of 4 characters and maximum 8 characters. It is better to choose an alphanumeric Password. E.g.: Matri123

Profile stats displays all the references added to your profile.

Log in to your account. On the top right corner of the page, click the Setting icon. From the drop down list click Settings. In Profile Settings, click Delete Profile and enter your profile password to delete your account. Please note that you cannot restore or re-activate your profile once you delete it.

● Login to your account. In the My Home page, click on the Edit Profile link.

● In the Edit Profile section, under Profile Settings, click on the Deactivate Profile link to deactivate your profile.

● This link is provided in case you wish to temporarily put your partner search on hold. On deactivation, your profile will be hidden from our members and you will not be able to contact any member until you activate your profile.

● You can make online payments through credit card/debit card/net banking, pay at banks, and Easy Payment facilities.
● Online payment is the easiest, fastest and secured mode of payment. Our payment gateway provider adopts the SSL (Secure Socket Layer) technology, an internationally proven widely accepted technology that ensures highest level of security while transacting on the net, preventing unauthorised access.

Yes! It is secure to make online payments. Our payment gateway provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology. Our payment gateway service providers ensure that your credit card details are kept secure while transacting on the net, preventing unauthorised access.